Track Your Order

How to Track Your Order

For any questions regarding your order you can email us at support@vibeluck.com.  Please ensure you provide your name and order number for us to quickly assist you.

Order Confirmation

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. To track the order, you can visit: Trackingmore.

There are a few ways to track your  delivery.

The first is to use one of the official websites, depending on where your shipment is in transit. While the package is still in China, use EMS. When your package is in the USA, use USPS.

Alternatively, you can use third party tracking services if you’re having a difficult time using the official websites:

AFTER YOU’VE PURCHASED

When Will My Order Be Processed?
Orders will be processed and shipped in 21 to 28 days of ordering. All orders are handled and shipped out from our warehouses in the United States, United Kingdom, Canada & China.

Shipping confirmation
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Customers are responsible for customs duties and taxes for all International orders.

Delivery
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS or DHL) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for it’s status to update.