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Frequently Asked Questions

Shipping FAQ

HOW DO YOU SHIP, AND WHAT IS THE PRICE?
Shipping costs vary depending on your exact location and shipping optio

WHY DIDN’T MY SHIPMENT COME IN ONE PACKAGE?

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

WHERE DO YOU SHIP?

We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

HOW DO YOU SHIP?

We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives at your country.

HOW LONG WILL IT TAKE TO BE DELIVERED?

The shipping time will depend on your exact location. However, it usually takes only 10-20 business days for shipping to the US and 15-30 business days for international shipping.

Click Here to view Shipping Details

CAN I ADD OR REMOVE ITEMS FROM MY ORDER?

Sorry! To ensure your order arrives on time, we generally begin processing an order as soon as it is placed. As a result we are unable to make any changes to your order after it is placed.

HOW CAN I TRACK MY ORDER

Your order can be tracked on the following URL. Please note that it may take 2 – 5 days for tracking information to be received. You will receive an e-mail confirmation once your order has been updated.

Click Here to Track Your Order

Payment FAQ

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card, Mastercard, Discover, AMEX or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

WHAT CURRENCY DO YOU SUPPORT?

Our products are listed in US Dollar. But our system will automatically convert your currency for you.

Order FAQ

CAN I EDIT THE ORDER ?

All orders can be placed at https://www.vibeluck.com.

Choose products that you love, then click “Add to cart” and “Check out”. You can edit items from your cart.

WHAT IS BUYER PROTECTION

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

WHAT IS YOUR REFUND POLICY?

We are happy to assist you with returns. 
Click here to view Refund Policy Details

General FAQs

HOW DO I SEARCH FOR PRODUCTS?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

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www.vibeluck.com

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